Seller Agreement

Seller onboarding may require legal/business name, address, contact details, pickup address, bank/settlement details, tax details, KYC/verification documents and category-specific licences or registrations where applicable.

The seller is responsible for lawful sourcing, authenticity where claimed, quality, quantity, pricing, packaging, labelling, invoices, expiry information, licences and fulfilment.

The seller must accept/process valid orders according to agreed processing timelines, keep stock information accurate and prepare shipments in suitable packaging.

After receiving and preparing an order, the seller may select from delivery services shown as available by BuyDesi. The seller must provide accurate pickup information and hand over the correctly labelled parcel.

Seller access to customer data is limited to legitimate order fulfilment, delivery, returns, support and other authorised purposes. Seller must protect customer information and must not use it for unrelated marketing or off-platform transactions without lawful authorisation.

Seller must cooperate with eligible return, replacement and refund processes and provide required evidence or responses within the prescribed time.

Seller must not manipulate ratings, create fake orders, make false claims, sell prohibited products, misrepresent products, evade Platform charges or misuse customer information.

BuyDesi may suspend listings or seller accounts for compliance, fraud, quality, fulfilment, customer complaints, payment issues or other legitimate reasons.

Final seller service levels, fees, settlement cycle, penalties, return responsibility and dispute process should be attached as a commercial Seller SLA after legal and business approval.