Refund & Cancellation Policy

Customers may request cancellation before dispatch, subject to the cancellation window displayed for the product/order. Cancellation may not be available after dispatch or at an advanced delivery stage.

Orders may be cancelled for stock unavailability, fulfilment failure, serviceability problems, suspected fraud, legal restrictions or other legitimate operational reasons. Where a refund is due for a prepaid order, it will be initiated through the applicable payment process.

Return/replacement eligibility is product- and category-specific. The policy shown on the product page/order page should identify the applicable return window and remedy.

Customers should report eligible issues promptly and within the stated claim period. BuyDesi or the seller may request photographs, videos, packaging information or other reasonable evidence.

Fresh, perishable, opened or consumable products may have restricted physical returns. Eligible complaints may be resolved by replacement, refund or another remedy depending on the product policy and applicable law.

Approved refunds are generally processed through the original payment method where technically possible. COD refunds may require bank or other valid payment details. Bank/payment-provider processing times may vary.

If delivery fails because of address error, refusal, unavailability or other delivery events, the parcel may return to the seller. Refund eligibility depends on the reason and applicable order policy.

BuyDesi may investigate repeated or fraudulent claims and may restrict accounts or return privileges where permitted by law and the applicable agreement.