Grievance Redressal Policy
Policy details regarding MR. Hemanth's contact info, timelines for complaints acknowledgement, and legal escalations.
Effective Date: 24 August 2026
7.1 Purpose
BuyDesi will maintain a grievance channel for users to raise complaints concerning orders, sellers, products, payments, privacy, delivery, refunds or Platform conduct.
7.2 Contact
- Grievance Officer: Mr. Hemanth
- Designation: Grievance Officer
- Email: grievances@buydesi.in
- Phone: 1800-000-0000 (Mon–Fri, 9:00 AM to 6:00 PM)
- Address: BuyDesi Customer Support, Grievance Cell, Bengaluru, Karnataka, India
7.3 How to raise a complaint
Users should provide Order ID/Seller ID where applicable, registered contact details, complaint description, relevant evidence and the remedy requested.
7.4 Complaint handling
BuyDesi may acknowledge, investigate, seek information from the buyer, seller, payment provider or delivery partner, and communicate the outcome through the available support channel.
7.5 Seller cooperation
Sellers must respond to legitimate customer complaints and BuyDesi requests within the timelines specified in the Seller SLA.
7.6 Privacy/security grievances
Privacy and data-security complaints may be routed to the designated privacy/grievance contact.
7.7 Escalation
Where a complaint remains unresolved, the user may use applicable statutory remedies and other escalation mechanisms available under law.